Policy on returns and exchanges
We want every customer to be happy with their purchase. Because each distillery manages its own products and fulfilment, all returns, exchanges and refund requests are handled directly by the distillery that supplied your order.
If you need to arrange a return or discuss an exchange, please contact the distillery listed on your product page or order confirmation. They’ll guide you through their process and provide the most accurate information about eligibility, postage and timing.
Please ensure items are returned in their original condition and packaging, with any labels or seals intact, as required by the distillery’s own policy.
For general marketplace enquiries, you can reach us at [email protected], but product‑specific returns and exchanges must be coordinated with the distillery.